A Lesson in Compassion From My Veterinarian

Posted on March 23, 2010 by Christine Antles

Emerson

The first time my dog Emerson, a Lhasa Apso, visited my Banfield veterinarian for a comprehensive exam, he suffered from what many in the medical community deem white coat syndrome. He was definitely a nervous patient, unsure of what to expect in his new environment. An apprehensive dog in general, I expected this, to some extent. When we arrived, he clung to my lap and trembled in reaction to all the new sights and smells. Soon after, the PetNurse walked in and greeted us warmly. Noticing Emerson’s nerves, she left momentarily and retrieved a soft towel for him to sit on during his exam on the table. Her instincts were spot-on — the soft surface helped him immensely.

When the veterinarian entered the room for the comprehensive exam, Emerson became nervous once again. He trembled and even let out a few, low grumbles. I, for one, was uneasy about how Emerson might react out of fear. To my amazement, both the veterinarian reacted with seasoned professionalism and compassion. They gave him time to calm down, speaking to him soothingly, petting him and even offering him a treat. Like most dogs I know, the way to Emerson’s heart is through a reassuring voice and the loving touch of a hand especially if it’s holding a tasty treat.

The rest of the visit and each visit since was seamless. I have a deep respect for our veterinarians and PetNurses. In their ability to adapt courageously and caringly to the unique temperament of each Pet (and Pet owner), those who care for and treat a Pet despite its disposition with kindness are the true mark of compassionate individuals.

About Christine Antles

Christine Antles works at Banfield's main campus in Portland, Ore. as an external communications specialist. She has a three-year-old Lhasa Apso mix, Emerson, who she adopted from the Oregon Humane Society about two years ago. View all posts by Christine Antles →


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